How do I return an item?

Refunds and exchanges can only be processed within 14 days of receiving the item.

Due to our products' intimate nature and strict health policies, we do not accept returns for underwear, thongs, or wrestling singlets. 

You'll need to return the item to us unused and unworn with all packaging & labels attached. We recommend using tracked shipping. In case of a loss of the package, you will have corresponding proof over the consignment.

If you need to return an item for a refund or exchange, please get in touch with our customer service team at service@projectclaude.com or through our help portal immediately.  Please indicate the order number & email for the corresponding order, and we will get back to you as soon as possible.

The expense of return shipping to Project Claude is the customer's responsibility.

All items purchased that are on sale are not eligible for returns or store credit. All purchases for products on sale or purchased with a coupon code are final.