Covid Shipping Updates

Modified on Sun, 13 Sep, 2020 at 8:22 PM

SHIPPING UPDATES

To help assist and keep all our customers up to date on how COVID-19 may effect the shipping of your order, we have compiled the following table with the latest information provided to us by our courier partners.

There are still delivery delays to all international destinations because of the impacts of COVID-19, due to less airline capacity and much stricter custom and border screening.

Shipping related issues: Last Updated September 2020

Australian Domestic Deliveries may be delayed by up to 3 days as advised by Australia Post

International Standard Shipping orders may be delayed by up to 15 days in addition to standard shipping times as advised by Australia Post

International Express Shipping orders may be delayed between 1-7 days in addition to standard shipping times as advised by DHL Express

Destination	Delivery Status	Known Service Disruptions & Delays
		Standard Delivery	Express Delivery

Oceania
Australia	Delivering	Delays up to 3 days	No known service disruptions
New Zealand	Delivering	Delays up to 15 days	No known service disruptions
North America
United States	Delivering	Delivery timeframe 7-10 days	Delivery timeframe 4 days
Canada	Delivering	Delays up to 15 days	Delays up to 1 da
Mexico	Delivering	Delays up to 15 days	Delays from 1-2 days
Europe
United Kingdom	Delivering	Delays up to 15 days	Delays up to 1 day
EU Region	Delivering	Delays up to 15 days	Delays from 1-2 days
Asia
China	Delivering	Delays up to 15 days	Delays up to 3 days
Hong Kong	Delivering	Delays up to 15 days	Delays up to 1 Day
Singapore	Delivering	Delays up to 15 days	Delays up to 1 Day
Japan	Delivering	Delays up to 15 days	Delays up to 2 days

AUSTRALIA POST COVID UPDATE

Australia Post has updated its Estimated Delivery Times based on delivery performance over the past four weeks. Note that these are estimates only and are subject to change. It is important to note that time in customs is not included in the delivery time estimate and is outside of Australia Post’s control

For more country-specific information regarding delays with Australia Post can be found here:

https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates

DHL EXPRESS COVID UPDATE

DHL Express’ intercontinental network, including the global hubs in Cincinnati (Americas), Leipzig (Europe) and Hong Kong (Asia Pacific) are still in full operation. They continue to operate globally , while adhering to the various country- and government-specific health measures.

For more country-specific information regarding delays with DHL Express can be found here:

https://www.simplydhl.com/covid-19updates